Privacy Policy

1. Introduction

Man with a Van Rubbish Removal is operated by EKP11 Waste Management ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

This privacy policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Information We Collect

We collect the following information when you request a quote or book our services:

• Contact Information: Name, email address, phone number
• Service Details: Address, postcode, service type, load size, preferred collection date
• Photos: Images of items you upload for accurate pricing
• Technical Data: IP address, browser type, device information (collected automatically)

3. How We Use Your Information

We use your personal information to:

• Provide you with price estimates and quotes
• Schedule and complete rubbish removal services
• Communicate with you about your booking
• Send confirmation emails and service updates
• Improve our services and website functionality
• Comply with legal obligations (waste carrier licensing requirements)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To fulfill our service agreement with you
• Legitimate Interests: To operate and improve our business
• Legal Obligation: To comply with waste carrier licensing and environmental regulations
• Consent: For marketing communications (where applicable)

5. Data Sharing

We may share your information with:

• Service Providers: Email service (Brevo), cloud storage (AWS S3), address lookup (Ideal Postcodes)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Quote data is typically retained for 12 months, and completed service records for 7 years (as required by waste carrier regulations).

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: For marketing communications

To exercise these rights, contact us at info@manwithavanrubbishremoval.co.uk

8. Cookies

Our website uses essential cookies to function properly. We also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no internet transmission is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us: